Microsoft is going to be adding the ability to request a refund on your digital purchases through Windows 10 and Xbox One Stores.
This is good news as previously, the policy was no refunds unless you called and pestered them enough that they would refund you. This is the same way other digital retailers have worked in recent years with Origin, Steam and Good Old Games all implementing refund policies in recent times.
This move by Microsoft leaves just Sony and Nintendo to follow suit and bring in more lenient refund policies when content is purchased through their digital stores.
Requesting a refund is pretty straight forward too, simply follow these steps:
- Navigate to account.microsoft.com and sign-in.
- From the top menu bar, select Payment & billing > Order history.
- Navigate to a purchased game or app, and select Request a refund.
It should be noted that there are conditions you must meet before requesting a self-service refund:
- Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
- DLC, season passes, and add-ons are not eligible for self-service refunds.
- The game or app must be downloaded and launched before requesting a self-service refund.
- You must wait for at least 1 day after the game or app’s release before requesting a self-service refund.
- Certain Windows 10 apps may not be eligible for self-service refunds.
- Microsoft reserves the right to block access for users who abuse self-service refunds.
The last one is a little bit vague in what it means, what we can assume from it though is that those who try to use the new policy to get 2-hour demos of games will find out their refund capabilities become limited.
The new self-service refunding system is currently running in the Alpha Preview Program for Xbox One owners so expect it to come to everyone in the coming month or so.