When players ordered Persona 5 SteelBoook and “Take Your Heart” Premium Editions from Amazon, they had no idea what was in store. Instead of getting their order, they got an email from the online retailer informing them that the order had been cancelled.
The reason Amazon provided for the cancellations was that the product contained “dangerous goods,” something which Atlus didn’t expect to hear either. The announcement of the cancellation was made to a number of people who had pre-orders for the special edition via email which read
This is because this item contains regulated materials classified as dangerous goods and cannot be delivered by Amazon. Although the amount of these substances in these products is usually quite limited, these products need to be transported in a certain way to ensure that they are handled with care.
Atlus took to contacting Amazon to find out what was happening. After some investigation, Amazon returned the response that it was a mistake. Both companies then set about rectifying the problem.
This morning we were surprised to learn about Persona 5 ‘Take Your Heart’ Premium Edition cancellations with Amazon. After waiting patiently during the day we received word, and can confirm to you what we’ve always known, that there’s nothing defective or ‘dangerous’ about our product. While there have been cancellations, we understand that only a tiny number of Amazon sales have been affected. No ‘mass cancellations’ of the premium and SteelBook editions have occurred.
Persona 5 Take Your Heart Premium Edition included
- Copy of the game
- SteelBook collectable case
- Soundtrack CD
- 4″ Morgana Plush
- 64-page hardcover art book
- School bag
- Collectable outer box
It isn’t clear which of the items Amazon was deeming as being dangerous goods.
If your order has been cancelled, you are urged to contact Amazon Support directly to have the matter resolved.
Persona 5 is available now for PlayStation 4 as is Persona 5 Take Your Heart Premium Edition, if you can find a copy.