Sony has taken aggressive steps to ban a Muslim gamer from the PlayStation Network for using his real name within his PSN ID, iJihad. 26 year old Jihad not only lost access to the PlayStation Network, he also lost all funds in his account wallet and all digitally purchased games.
Jihad took to Reddit to tell his account of what happened, explaining
Two months ago I pre-ordered Overwatch: Collectors edition, once I got my hands on it I played it right away. Three days in, I suddenly received: Permanent-ban email, stating reason is [BAN REASON]. (Yes, literally like this) I was furious, I had this account since PS3 came-out, I have purchased MANY games. Never cheated nor talked to anyone.
Sony isn’t entirely to blame for carrying out the ban and not responding adequately to Jihad’s requests for assistance so he can return to the PlayStation Network, some blame also rests in the hands of the fellow gamer that reported his account. The reporting in turn also puts education and understanding to blame as Jihad means “Struggling & Putting an effort in doing something Noble, good and highly valued.” but in more recent times has been used by some extremists and has been associated with being negative.
Jihad did get a response from Sony with the offer of changing his PSN ID
After responding to Sony, it seemed that the offer had been revoked as Sony failed to respond
Why offer me a solution then revoke it because another Support guy doesn’t feel he liked my name or background? This is far beyond any good support or professionalism.
Also Why, legally, using my actual name, which has multiple good meanings, is breaking of ToS, because (ONLY in the past few years) it catch-up a bad meaning in the media? I’m I really breaking ToS by using a good meaning word -which is my actual name- because after couple years it was abused in a horrific way (which i’m extremely sickened to hear about)?
I accept changing it and understand how people may find it offensive -only now-, but its not because it is an actual offensive word, its because only due to the media talks and how it is being used & framed in the past few years.
Now it seems Sony Saudi Arabia has reached out to Jihad to help return his account to use, although maybe under a different name.
Issues like this aren’t uncommon especially since words have different meanings and offend people in different ways around the world. It can be difficult to pick a persona name for your online gaming for this very reason. All we can hope is that during the process when a report is filed someone who makes the final call has all the facts before the remove account access.