Ubisoft has confirmed that after The Division Update 1.1 deployed yesterday some players found that their The Division Agents had disappeared but they are not lost.
The issue has been reported among Xbox One owners although not all players were affected. We verified on multiple consoles that our The Division Agents remained and found them ready to take on the green poison.
The publisher has said that the cause of the issue “was caused by a malfunctioning server that couldn’t synchronise character data correctly and corrupted them instead.”
The issue was caused by a malfunctioning server that couldn’t synchronize character data correctly and corrupted them instead. The game client was unable to read this corrupted data, and simply assumed that the character didn’t exist. Once this has been identified, we were able to restore the server to its normal functions, thus ensuring that the issue will no longer occur for other players.
For those who experienced the issue: your character is not gone. We are currently working on a fix that should make it available shortly. Implementing this fix will require a server downtime, and we will let you know when we are ready to perform it.
Please note however that in order to make your character available, we will need to restore the latest uncorrupted save of your entire account, which happened during the server maintenance of April 12. In other words, your character will be back just as you left it on April 12 at 9am CEST | 3am EDT | 12am PDT. You will lose any progress made on this character or any other one from the same account between April 12 and the next maintenance. This only applies to players who have been affected by the missing character issue.
Tom Clancy’s The Division is available now for PC, PlayStation 4 and Xbox One.