Some early Xbox One owners got their console home only to find the disc drive isn’t working as intended. Instead the drive emits a loud gear grinding noise (no disc damage appears to occur) and displays an error that the disc is unreadable.
Microsoft was quick to respond about the issue with a statement
We know that with a hardware launch of this magnitude customers will have questions and we have many avenues for customers to get the answers they need and get back in the game as soon as possible. Rest assured we plan to take care of our customers. Any customer who believes they are experiencing an issue with their Xbox One should reach out to us.
There are many avenues available for customers to get in touch with us including:
- Talking to a live customer support person that can call you back if you don’t want to wait
- Xbox.com for support pages and forums
- On Twitter with @XboxSupport
- There are also Help and diagnostics on the console by saying ‘Xbox Help'”