Games publisher, EA blamed a rocky start to PlayStation 4 gameplay squarely at the feet of Sony and their PlayStation firmware v.1.5. which EA mentions caused instability and leads to crashes.
The notice which went up on http://help.ea.com was removed shortly after it went up but the article was captured by many and Google cache.
Sony has released a firmware update for the PlayStation 4 that is required for many features on the console, however, this update also results in stability issues while playing games on the system. This affects all games on the PS4, including EA titles, causing crashing/freezing and non-responsive connections between the player’s console and their TV screen. Unfortunately since it’s an issue with Sony’s firmware, it requires a new update to fix it.
EA went on to say that Sony is working to fix the problem as soon as possible.
An EA representative followed up with numerous news sites that the article was “posted in error,” and referred users to Sony’s own support site for further information about any PlayStation 4 problems.